Libro de Reclamaciones

Complaints Book

Under Peru's Consumer Protection Code (Law No. 29571), we provide this virtual Complaints Book (Libro de Reclamaciones). Fill out the form and you will receive a copy of your complaint, with its reference number, by email.

Provider

Mercurio Tech E.I.R.L. · RUC 20615063321
Los Gorriones 273, Condominio Bravo, Dpto. 904-B, Chorrillos, Lima, Perú
hello@mercuriohub.io · +51 913 956 800

1. Consumer details

Full name

Document type

Document number

Phone (optional)

Address (optional)

The complainant is a minor (representation by a parent or guardian is required).

2. Product or service

Type

Product

Service

Product or service description

Amount claimed in S/ (optional)

3. Complaint details

Type of request

Reclamo — dissatisfaction with the product or service

Queja — dissatisfaction with the service or process

Details of the complaint

What you are requesting

Clearly state the resolution you expect.

Filing a complaint does not prevent you from using other dispute-resolution channels, nor is it a prerequisite for filing a claim with INDECOPI.